The key point that we should improve is QC management from our end, NO AFTERSALES IS THE BEST AFTERSALES. But if there is any defetive items, we will reponsible for what we should do.
All phone parts come with a maximum of 365 days guarantee at least(only if there is other policy agreed by both parties). Rest assured we stand behind our products and services.
1.DOA，Dead On Arrival Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please provide following and apply for RMA to your sales representative in 2 business days. so that we may file a claim with the shipment carrier in a timely manner:
•Pictures of the front and back of the shipment box. •Pictures of the front and back of the product that has physical damages. Notice: If without the pictures mentioned above or over 2 business days,the claim will be denied.
2.GENERAL AFTERSALES PROCEDURE 1.Clients send RMA list with item model & quantity, issue with pictures or videos 2.Sales apply for REPLACEMENTS IN ADVANCE if clients need urgently 3.Sales send RMA list to QC dept,QC provide video of solution for some issue that can be fixed 4.Clients only need to send the RMA to HONGKONG for those issue can not be fixed 5.Sales can issue RMA report and solution 2 TIMES FASTER than other vendors 6.Sales discuss with clients about replacements or final solution
•All item(s) being returned must be packed well, unused, and undamaged. Otherwise, the RMA will be denied. •All item(s) have a warranty period from the original purchase date. The RMA will be denied if the product is over warranty period. •All item(s) that have been returned without RMA approval of sales representative will be denied. •All item(s) being returned without the "QC" stamp will be denied. •All item(s) being returned without following the return tips provided by sales representative will be denied.